Privacy policy

Privacy Policy — Boneless Couch USA

Last updated: June 1, 2026

The Boneless Couch ("we," "us," "our") operates bonelesscouch.us. This policy explains what information we collect, how we use it, and the choices you have as a U.S. customer.

Information We Collect

Information you provide directly:

Name, shipping and billing address, email, and phone number when you place an order
Payment details, processed securely through our payment provider (we do not store full card numbers)
Messages you send us through email, contact forms, or chat

Information collected automatically:

Device and browser information, IP address, and pages viewed
Cookies and similar technologies used to remember your cart, preferences, and site performance

How We Use Your Information

We use your information to:

Process and ship your order
Send order confirmations, shipping updates, and customer support responses
Improve our website, products, and customer experience
Send marketing emails or promotions, if you've opted in (you can unsubscribe anytime)
Prevent fraud and comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share information only with:

Service providers who help us operate our business (payment processors, shipping carriers, email platforms, and website hosting)
Legal authorities, if required by law or to protect our rights

Cookies

We use cookies to keep your cart active, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some site features may not work as intended without them.

Your Privacy Choices

Depending on your state of residence, you may have rights to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time
Opt out of the sale or sharing of personal information (we do not sell personal information)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request deletion. To exercise any of these rights, contact us at info@bonelesscouch.us.

Data Retention

We retain order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes.

Data Security

We use industry-standard measures to protect your information, including secure checkout and encrypted payment processing. No method of transmission over the internet is 100% secure, but we work to protect your data at every step.