Contact us
Questions about an order, a product, or delivery? We're here to help.
Business Hours
Mon – Fri, 9AM – 5PM EST
Messages sent outside these hours are answered the next business day.
Quick Answers
A few of the questions we're asked most often.
Where's my order?
Your tracking number is in your shipping confirmation email. You can also check the Track Your Order page anytime.
My couch looks flat or misshapen
Completely normal. Compressed foam needs 24 to 72 hours to fully expand after unboxing. Gently patting the cushions helps it along.
Can I return it?
Yes, if it's still unopened in its original packaging, within 30 days. We also accept returns on anything that arrives defective or incorrect, even after unboxing. Full details in our Refund Policy.
It arrived damaged
Send us photos of the damage and the packaging along with your order number, and we'll get it sorted quickly.
Send Us a Message
Include your order number if your question is about an existing order.